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Training Brochures

Training Brochures

Training Brochures

1 – Workplace Aggression 

  • De-escalating Aggressive Behaviours for higher risk roles (2 Days)
  • Managing Aggressive Customer Behaviours (1 Day)
  • Assertiveness Skills (1 Day)
  • Managing Telephone Aggression (1 Day)
  • De-escalating Patient Aggression (1 Day)
  • De-escalating Aggressive Passengers (1 Day)

2 – Workplace Relationships 

  • Improving Workplace Communications and Stakeholder Relationships (2 Days)
  • Negotiating with Persuasive Influence (1 Day)
  • Assertiveness Skills (1 Day)
  • Constructive Coping Skills (1 Day)
  • Managing For Performance (1 Day)

3 – Workplace Violence

  • Robbery Safety – CTRM Program 
  • CTRM for Surviving Violent Confrontations

Detailed Course Outline and Learning Outcomes. 

For more comprehensive course details and learning outcomes, please contact us directly by phone 1300 367 475 or e-mail contact@carmtaining.com 

E-Learning

CARM Training
Suite 302, 354 Eastern Valley Way
Chatswood NSW 2067

Tel: 1300 367 475 or Email: contact@carmtraining.com

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