Training Brochures
Training Brochures
1 – Workplace Aggression
- De-escalating Aggressive Behaviours for higher risk roles (2 Days)
- Managing Aggressive Customer Behaviours (1 Day)
- Assertiveness Skills (1 Day)
- Managing Telephone Aggression (1 Day)
- De-escalating Patient Aggression (1 Day)
- De-escalating Aggressive Passengers (1 Day)
2 – Workplace Relationships
- Improving Workplace Communications and Stakeholder Relationships (2 Days)
- Negotiating with Persuasive Influence (1 Day)
- Assertiveness Skills (1 Day)
- Constructive Coping Skills (1 Day)
- Managing For Performance (1 Day)
3 – Workplace Violence
Detailed Course Outline and Learning Outcomes.
For more comprehensive course details and learning outcomes, please contact us directly by phone 1300 367 475 or e-mail contact@carmtaining.com
