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PASSMORE DUFF PTY LTD (“PD”) Trading as CARM Training appreciate that information privacy is an important issue for customers utilizing our website and online services

This online privacy policy describes the information PD may gather from you when you access our website, how that information may be utilised and how you can obtain further information from us about PD’s online privacy policy and associated procedures, if necessary

When someone visits PD’s site, our web server host collects information about:

  • The number of users visiting the site
  • The date and time of visits
  • The number of pages viewed
  • How visitors navigate through the site

Neither PD nor its web host tries to identify anyone who is simply browsing the PD site. The above data is captured only in order that PD can make decisions about the utility and appeal of its website and the online services we provide.

PD may use technology called cookies when you visit our site. Cookies are small pieces of information which can be stored on your hard drive (persistent cookies) or in memory (session cookies). They can record information about your visit to the site, allowing it to remember you next time you visit and improve user friendliness.

PD may also allow third parties to collect statistical data from our site using cookies. It is important to appreciate that these cookies do not capture information that can personally identify you. Such information is only used to evaluate online marketing strategies.

The type of information PD collects from you will depend on the type online services you use.

When utilising online training services (including preview services) or registering for access to the CARM™ Reflections, PD may seek personal information from you.

Such information may include:- your name and address, employer/organisation, date of birth, credit card details, email address and phone/fax numbers.

Such personal information is only obtained for use by Passmore Duff Pty Ltd, and the financial institution which provides credit card processing services to Passmore Duff  Pty Ltd, for the purpose of selling or providing online training services delivered via the CARM Training Website (including keeping associated student records) or for providing access to (and email notification of the availability of) the CARM™ Reflections e-news.

If you have provided your email address for any of the above purposes we may keep you advised of any changes or updates to services you have registered for or utilised via email. We may also use your email address to send communications about information which you have told us you are interested in.

You can choose not to receive further emails from us by withdrawing your consent at any time. To do this simply send an email containing your name and email address to contact@carmtraining.com indicating that you wish to be removed from our e-mailing list. Allow five working days for your request to be processed.

When your personal credit card information is provided via our website it is processed via a secure server belonging to the financial institution which provides credit card processing facilities to Passmore Duff Pty Ltd. The financial institution uses encryption technology which encrypts the information to ensure it is protected over the Internet. This information may be stored by the financial institution but is not made available to, or retained by, Passmore Duff Pty Ltd.

Other personal information which you may provide may be retained/stored by Passmore Duff Pty Ltd for the purposes outlined above. Due to the requirement to keep training records over extended periods, such information may be retained/stored for many years.

Where you are undertaking training which has been purchased by (or otherwise provided to you) via an employer, Passmore Duff Pty Ltd reserves the right to supply your personal information (including any training records associated with your personal information) to that employer. This right survives the period of your employment so that even though you may have left an employer, Passmore Duff maintains the right to supply your personal information to a former employer.

Personal information retained/stored by Passmore Duff Pty Ltd and its server host is protected from unauthorised access through the use of firewall security, secure passwords and sign in processes.

Should you have any questions about our online privacy policy or procedures, please email us at:- contact@carmtraining.com and allow a period of five working days for a response.

Passmore Duff Pty Ltd reserves the right to modify this privacy policy at any time so please ensure that you regularly revisit this policy when visiting the website.


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