CARM Training

'Essential For Your Staff & Customers
Critical To Your Business'

CARM – A State of Mind … A Way of Behaving

Welcome to CARM Training

Through our learning strategies, technologies, products and services we are wholly dedicated to helping people and organisations reduce workplace violence risks and improve the way people interact, communicate and perform.  Browse our site for details and please contact us to find out more. We are a COVID-19 Safe Business.

About Us

Our Mission

To empower people and organisations with the skills, capability and knowledge to: – 

  1. Effectively and safely manage aggressive and violent behaviours in the workplace. 
  2. Improve the way they interact, communicate and perform with other internal / external stakeholders.

Our Vision

To be your service provider of choice in our field of expertise.  To deliver the highest quality training solutions and risk management advice to support, improve and protect your staff and business.  

Our Values

We offer integrity, knowledge, commitment, honesty, respect and confidentiality in the way we interact with our clients and these are the virtues by which we are happy to be measured.

Put Simply...

We help organisations reduce operational and legal risk with regards to workplace violence.  We improve the way front line staff engage and communicate with customers / the public and other stakeholders who may be displaying challenging, unruly, aggressive or violent behaviours. 

Our  People

Fraser Duff

Fraser Duff

Managing Director

CARM Training is lead by our passionate, well qualified and experienced Managing Director Fraser Duff

Peter Flannery

Peter Flannery

Director of L&D

Our training team is lead by our talented and capable Director of Learning and Development Peter Flannery

Training Resources

We have both professional and business relationships domestically and internationally, with experts in the field of learning and development. We can deploy with a great deal of capability and resource to deliver on your organisations training needs, albeit for face to face, e-learning or scenario based experiential learning projects. In addition we can leverage this capability through the latest online technology.

Our  Services


CARM’s e/m-learning programs utilise the latest in learning and online technologies. They are mobile compatible and accessible from desktop, phone or tablet devices. They are ideal as much for small businesses looking to train staff, as they are for large organisations looking to reach staff across a range of geographical locations, shifts or time zones.

Workplace Training

Since 1996 CARM Training has been leading the way in developing unique and proven training solutions, both facilitated and online. Through our range of learning solutions we can assist your organisation to develop capability in managing workplace violence risks, de-escalating aggression, communicating collaboratively and improving stakeholder relationships. This is at the core of 'The CARM Approach'.

Training Consultancy

Our experienced training consultants will provide your organisation and people with the necessary support, coaching and high level advice to significantly improve organisational learning outcomes. We have many years of training design and development experience to drawer upon and our depth of experience allows us to develop programs across many mediums.

Training Brochures

For more information about how CARM Training's professional services and training programs can assist your organisation, or to download a training brochure, please click the icon and resister with us and we will respond as soon as possible to you.


The service provided was tremendous. I would have no hesitations in recommending them to other organisations.
Senior Operations Executive
Listed Financial Institution
We highly recommend CARM training’s course for de-escalating aggressive behaviours. We were impressed with the professional and courteous approach of the staff from CARM training and have no hesitation in recommending them to any organisation looking for high quality training. The level of service they provided was exceptional. The course has been extremely valuable for our employees and I have already recommended it to others. Some who normally do not like to attend training have actively sought involvement after speaking with their peers. Our employees found the content and the format of the course very beneficial and came away with a new level of confidence in dealing with situations where they need to deescalate aggressive behaviour"
Jane Wright, Customer Service Competency Coordinator
Country Energy
They have provided our organisation with the highest level of service from the first point of contact and are to be congratulated for their commitment to excellence. Given the nature that such training is critical to how our staff perform and I have no hesitation in recommending this program.
Senior Manager
Organisational Development - Financial Institution
The course exceeded all expectations and I would (and have) already recommended it to others. Usually I would never score anything as highly as I have done so with their course, but on this occasion I can find no faults or weaknesses and I believe the high score is warranted.
Government Transport Authority
In my experience it is unusual to find a consultant who so easily and comprehensively aligns with requirements and delivers quality solutions on time.
Human Resources Manager
Publically Listed Oil Company
SML were very appreciative of the training program De-escalating Aggressive Behaviours was provided to Sydney Markets. We found CARM Training to be very flexible and accommodating with their delivery time as our staff start very early in the mornings. The course itself has been very beneficial to staff who deal with difficult customers on a daily basis. The format that had been presented was very clear and well-presented and has been put into practice with very positive results and great feedback. I would definitely recommend this course to anyone whether they deal with customers or just in everyday life.
Adrian LaCava
Sydney Markets Limited
I enjoyed working with your team. The final product is up and running and the feedback from course participants has been excellent.
International Aviation Sector